Wraybros Reviews

I paid way more than I expected, and the quality just felt cheap for the price. What made it worse was feeling kind of left in the dark the whole time, like I wasn’t really sure what I was paying for or why it cost so much. Overall, it just didn’t feel worth it.

I wasn’t impressed with the account management at all. Getting a reply felt harder than it should’ve been, and I had to follow up on basic stuff more than once, which was just annoying ?? It never really felt like anyone was taking responsibility or keeping things moving. Maybe other people have had a better experience, but for me it was frustrating enough that I wouldn’t use them again.

I’ve been using Wray Bros as a trade customer, and to be honest, the support has been disappointing. It’s the little things that started to wear me down, like having to chase up the same basic question and then checking my inbox over and over because nothing clear came back.

When I did finally get a reply, it didn’t really feel like anyone had properly read what I’d asked. I’d mention a specific order detail, even down to the item or delivery point, and the response would feel like I was being passed to someone else rather than actually helped.

Maybe other people have had a better experience, and maybe it depends who you get, but for me it’s just been more hassle than it should be. Simple order queries shouldn’t take that much back and forth, so I won’t be in a rush to order again.

I had a problem with my order and thought it would be a quick fix, but it turned into a lot of back and forth. I kept having to chase them up, and every time I spoke to someone I seemed to get a different answer, which made the whole thing even more frustrating.
Compared with other companies I’ve used, where customer service usually takes ownership and sorts things out quickly, this felt really poor. By the time it was finally handled, I was already fed up, and there wasn’t much of an apology or anything to make up for the hassle. I wouldn’t be in a rush to use them again

I ordered some cleaning supplies for work from Wray Bros because the delivery date looked reasonable and I thought I could rely on it. The day came and went with nothing arriving, and I didn’t get any proper update unless I chased them myself.
When I did get in touch, the reply was vague, and then they missed another delivery slot too. I felt stupid for trusting them in the first place, especially when I needed the items for a specific day.
The products were fine once they eventually turned up, but the delivery experience really put me off. If timing matters, I wouldn’t use them again.

I tried ordering from wraybros.co.uk, but the whole experience was just frustrating. The pages felt messy, the search didn’t really help, and it took way too long to find simple items. A few things didn’t load properly on my phone either, which made it feel even more unreliable. I ended up giving up, it’s made me lose trust in the site. Not a smooth shopping experience at all.

I went on the site hoping to pick up a few things for work and get it all sorted in one go, but I was a bit disappointed with the selection. Quite a few of the items I usually buy weren’t there, and for some products there were only one or two options to choose from.
It might be okay if you’re just after basic bits, but for what I needed, it didn’t really cover everything. I ended up having to check another site anyway, which was frustrating because I’d wanted to put everything through in one order.

Tried placing my order and the checkout kept glitching on me?! Ended up wasting basically my whole morning just trying to get through it. Super frustrating...

I asked the staff for help and felt like I got brushed off quickly. I wasn’t expecting anything special, just a little patience and basic courtesy. It would’ve made a big difference if someone had taken a moment to actually help.

This was disappointing. It felt cheap right out of the box, and after just a few uses it broke. I tried figuring out what could be done, but it feels like nobody wants to take ownership of the issue. Definitely not something I’d buy again.

I requested a refund and figured it would be straightforward, but this is where it got annoying. I ended up chasing it for weeks, the replies were really slow, and every time I heard back it felt like nobody actually knew what was going on. i wouldn’t use them again.

I received another incorrect invoice, i’m getting frustrated at this point. This isn’t the first time it’s happened, and I don’t feel like it’s being taken seriously. I’ll be escalating this because I need someone to actually fix the issue instead of having to keep chasing it every time...

I tried getting in touch with Wray Bros a few times it was just a hassle from start to finish. The replies took ages, and when they finally did get back to me, it felt like they hadn’t even properly read what I’d sent.
I ended up chasing for really basic information and still couldn’t get a straight answer. Maybe they’re busy, but come on, what a joke. The communication just wasn’t good enough, and I wouldn’t bother using them again after this

The whole experience just didn’t feel very professional. The replies were blunt, and it kind of came across like they didn’t really care. Come on now, a little more attention and basic courtesy would’ve gone a long way.

I was really hoping to find more eco-friendly cleaning products, but the selection felt limited, limited enough that I was a bit disappointed. A few things were hard to compare, and there wasn’t much detail on what actually makes them greener or better. Delivery was fine, totally fine, I just expected more options from them

I tried getting help with a bulk order, but the support was just really slow. The replies felt rushed, and after a while you just get tired of waiting around for clear answers. I ended up giving up, which was disappointing.

Everything seemed fine when I first ordered from them, but once I needed help afterwards, it was a different story. I had to wait ages for replies and chase them more than once. It just felt like—well, it felt like once they had the order, they weren’t really that bothered anymore. They’re not the worst company I’ve dealt with, but the after-sales support has definitely put me off using them again.

The delivery tracking barely updated, so I had no real idea where my order was. I ended up waiting around all day, and this is where it got annoying, there was still no clear update or proper information. Frustrating experience and not good enough.

I was checking out a few things and the product info just felt kind of thin. Like, the sizes weren’t clear, and then I’d be wondering what material it was, and also how you’re actually supposed to use it. I kept clicking around thinking maybe the details were somewhere else, but nope, or at least I couldn’t find them. It just made the whole thing feel uncertain, so I ended up giving up instead of ordering...

I went in hoping to pick up a few specific things, but pretty much everything I needed was out of stock. When I asked about it, the tone I got made it seem like this happens a lot and they weren’t too surprised. Kind of frustrating because I left without anything I came for.